BETROPOLISNeed a hand getting back in the game? Contact our support team about account access, game issues, purchases or privacy requests.
Reach out to support
Use your email application to tell us what's happening. For game bugs, your phone model, app version and a short description can help us investigate. Never send passwords or one-time login codes.
EMAIL SUPPORTEmail address: support@playbetropolis.com
What can we help with?
Account & sign-in
Verification messages, password resets, unexpected sign-outs and login issues.
Gameplay & bugs
Arena, Coach Auto, city building, saved progress, card collections and errors.
Resources & purchases
Pack rewards, transaction records, missing virtual items and payment-related questions.
Privacy & deletion
Access to personal data, corrections and account-deletion requests.
Quick answers
Is Betropolis available to download?
Betropolis is being developed and tested. Release and beta access details will be announced when available.
Can I get help with a lost account?
Yes. Contact support using the account email if possible. Do not send passwords or verification codes.
How do I request account deletion?
Visit the Account Deletion page for instructions. You don't need to reinstall the app.
Does Betropolis offer real-money prizes?
Betropolis virtual currencies do not have cash-redemption value and are not redeemable for real-world prizes.