BETROPOLISPlayers can request deletion of their Betropolis account and associated personal data without reinstalling the app. This page describes how to make a request and what to expect.
Ready to leave the city?
Send a deletion request from the email address associated with your Betropolis account. Include your Betropolis username if you know it. Never email passwords, payment-card information or authentication codes.
REQUEST ACCOUNT DELETIONOr write directly to support@playbetropolis.com.
How the request works
Send the request
Email us from your account email address. A mail application will open when you select the button above.
Verify ownership
We may ask you to verify account ownership before taking irreversible action.
Deletion is processed
Following verification, we process eligible deletion requests and explain any legally necessary retention.
What gets deleted?
Account deletion generally covers the associated identity and profile data, user-linked card collections, city and Franchise progression, Arena game history, and virtual balances, subject to any justified legal or security retention requirements.
What might be retained?
We may retain minimal information when genuinely necessary to meet legal requirements, maintain security or prevent fraud. Records in backups may remain temporarily until backup expiration. Specific retention and fulfillment timeframes need verification before launch.
Important: Deleting an account may permanently erase progress and virtual items. This request process is not an automated deletion button: sending a request starts a support-assisted verification process. It does not delete the account immediately.
Need help?
If you cannot access the email associated with your account, contact us through Support and explain the situation without sharing passwords or authentication codes.